"Many politicians are former lawyers, maybe that's why nobody likes politicians"
~Rudy Giuliani
Some weeks ago, St John NB was host to "SPARK," an event that inspired, uplifted, informed and transformed lives by encouraging people to "Crash & Learn," not "crash and burn!"
Rudy Giuliani, the mayor of New York City during the 9/11 terrorist attacks, was at SPARK and preached a message on leadership that created one of the biggest "aha" moments I've ever had when it comes to being a great leader, whether in business or in life. These are his 3 "wisdoms!"
1.) Teamwork
Rudy asked the crowd, "how can a crew help a ship get somewhere without the captain knowing where that somewhere is?" As a captain, you must cast a clear vision for where the ship needs to go, but you need the crew to take the ship in that direction. It's the synergy of the crew and the captain that steers that great ship to it's destination.
2.) Realize what problems you can solve and what you can only make better
Crime dropped significantly while Giuliani was mayor.
Giuliani said, "you can never completely solve crime, but you can reduce it."
If he had tried to solve crime he would have overlooked powerful tools that could be implemented to drop the crime rate; nothing eliminates it but many things will reduce it.
In business, the same is true:
-Shoplifting can be reduced, though never fully eliminated
-Employee retention can be improved though never perfected; people will always have reasons to leave
-Low sales can be increased, but there will always be competition for customer's money
It comes down to being grounded and realistic. By trying to solve problems that can only be improved you leave your team open to de-motivation, disappointment, and upset.
Imagine if your job was to move a mountain by hand, across a valley. When you pushed for days and days and the great mass didn't move an inch you would become disappointed and probably feel like a failure. It wasn't your fault, the goal was just too unrealistic.
Now if stone by stone you moved one little rock at a time across the valley you'd probably never move the entire mountain BUT you would be making progress towards your goal and feel a sense of accomplishment. That's the difference between trying to solve the unsolvable vs. just making the problem smaller.
3.) Preparation
When Rudy was a young lawyer he worked for a prestigious firm in New York where one of his mentors taught him a valuable lesson about dealing with fear; whether from imminent danger or the pressure of defending a high profile client in the courtroom. Rudy's mentor told him that: "for every hour in the courtroom, 4 should be spent in preparation."
How do you prepare?
Prepare your reaction to every potential scenario you can think of. You can't possibly think up every possible outcome but you can think up most of them. Then prepare thoroughly for these potential outcomes.
When you're the mayor of NYC you have a fire plan, a flood plan and a tall building evacuation plan. A plan for every foreseeable disaster that will have to be dealt with.
There is no "major airliners flying into skyscrapers plan;" nobody saw that one coming.
When the planes started crashing in 2001, Giuliani, despite not having a plan for it, went into action.
How did he do it?
You prepare for every possible situation you think you may encounter.
When the situations occur that you didn't see coming, the solution you'll need will come from a variation of the preparation you've done.
In business, you can't always foresee sales drops, loss of key employees, untimely fires, floods or other natural disasters, but you can prepare a plan of action for the things you think may happen. Let's say you run a restaurant with a top notch monitoring system, and you prepare a plan to re-locate immediately if there was a fire that destroyed your building. One night your building is broken into and key pieces of equipment are stolen.
You may not have a plan for theft but with a small tweak to the fire plan you're open for business because the fire plan included an agreement to borrow old equipment from a supplier in town.
By preparing for what is anticipated you're also preparing for what isn't!
My leadership appetite was hungry before this huge bite from the "Big Apple!" What an amazing set of simple principles that any business person would do well to learn before entering the world of commerce as the skipper (president) of their own ship (business)!
For more info on the SPARK event visit: "www.gainmomentum.ca"